MEET AVA!
Your Blood Center's Superstar Recruiter
ava is a superstar
Ava is a highly capable and versatile recruiter, expertly handling tasks such as scheduling and confirming appointments, answering incoming calls, replying to text messages, updating donor records, recording dispositions, transcribing conversations, and addressing donor questions.
Always dependable, Ava is there when you need her - whether it's starting early, staying late, or being on call during an emergency. She never takes a day off, never gets sick, and is always focused on her role. Ava is constantly learning and adapting to ensure that she remains a trusted member of your team. She is also very loyal, loves her job, and will never leave for another opportunity.
who is ava?
Ava is an AI agent powered by advanced machine learning algorithms, enabling her to process information, learn from data, and even make decisions. She has undergone extensive training to handle various recruitment calls and interactions, and will continue to be fine-tuned as she's customized for your blood center’s specific needs.
In addition to her conversational intelligence, which allows her to engage seamlessly with donors, Ava is capable of managing a wide range of administrative tasks. When integrated with your recruitment software, she can perform essential duties just like a human agent—scheduling appointments, updating donor records, recording dispositions, and leaving detailed notes after each interaction.
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donor experience
Ava is adept at managing complex interactions, but there are moments when it's best for a staff member to take over. One of Ava's most impressive features is her ability to recognize when it's not appropriate for her to answer a question or when a situation requires human intervention. In these cases, she can transfer the call or schedule a callback with a team member.
At 448, we believe this capability is crucial for building trust when using AI to engage with your donors, ensuring both donors and staff have a positive and seamless experience with Ava.
ENTERPRISE-GRADE COMPLIANCE
Our platform meets HIPAA, GDPR, and SOC 2 standards, ensuring security and compliance for the future of your enterprise.
Branding ava's calls
In a world where calls from unknown numbers often lead to suspicion, establishing trust before Ava connects with a donor is crucial. Branded calling offers a powerful solution by displaying your blood center's verified identity, so donors know who’s contacting them before they answer. This transparency fosters confidence and makes donors more likely to engage, ultimately enhancing their experience and leading to more successful interactions and outcomes.
BRANDED CALLING
Personalized 32-Character Messages:
Craft concise and impactful messages that resonate with your donors. Make every call count by delivering a tailored brand.
Cross-Platform Compatibility:
Brands function across iOS, Android, and wearable devices. Reach donors wherever they are, ensuring consistent engagement.
Visible Call Log Messages:
Your message is prominently displayed in the call log, ensuring your communication remains memorable and easily accessible.
CALLER ID PROTECTION
One of Ava’s standout advantages is her ability to place hundreds or even thousands of calls simultaneously, creating significant opportunities to contact donors at peak times or at a moment’s notice. However, this scale introduces challenges, particularly the risk of calls being flagged as "Scam Likely," "Spam Risk," or "Potential Spam" by carrier algorithms.
At 448, we are well-versed in navigating these challenges. We begin by carefully managing your telephone number inventory to match the volume of calls Ava will be making, ensuring proper distribution. Additionally, we continuously monitor your Caller IDs for spam flags across major carriers and call-blocking apps. with our Device Cloud.
CROSS-CARRIER MONITORING
Our monitoring spans the three major carriers (AT&T, Verizon, and T-Mobile),
LABEL REMEDIATION
Our proactive approach includes filing support tickets to remove negative labels as soon as they are identified.
screenshot PROOF
With screenshot capture functionality, you can see exactly how your Caller ID displays to your donors.
PHONE NUMBER REGISTRATION
We make sure that your phone numbers are in good standing by registering them with the major cellular carriers and advanced analytics engines.
COMPREHENSIVE MONITORING
We extend our monitoring to call blocking apps like Nomorobo, YouMail, Truespam, Icehook, and we keep an eye on any FTC/FCC complaints related to your ANI Inventory.
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ACCURATE CALLER ID
We validate your Caller ID (CNAM) to guarantee the accuracy of your identity.
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